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- Frequently Asked Questions
- Frequently Asked Questions
Welcome to our FAQ page where we have compiled a list of frequently asked questions based on inquiries from our previous customers. Here, you’ll find concise answers to common queries about our products/services. If you don’t see your question listed here, please don’t hesitate to contact us for further assistance.
The Helium Network is a long-range wireless network that relies on LoRaWAN technology (Low Power Wide Area Network) aimed at providing Internet of Things (IoT) connectivity using decentralized hotspots. The network utilizes hotspots that allow users to create a long-range communication network with low costs and low power consumption, and it is used for cryptocurrency mining. These hotspots provide extensive network coverage for devices connected to the Helium Network, enabling them to transmit data via the blockchain over long distances using wireless communication technologies such as LoRaWAN, and sometimes via cellular networks. For more technical information about the network, visit the Helium Network website.
The Helium Network is used for several purposes, including:
- Providing Internet of Things (IoT) Connectivity: The Helium Network allows smart and internet-connected devices to exchange data over long distances using LoRaWAN technology. This supports applications such as asset tracking, environmental monitoring, smart agriculture, and smart city management.
- Cryptocurrency Mining: Cryptocurrency mining devices can connect to the network’s hotspots to link the mining device to the blockchain network instead of using the internet.
In summary, the Helium Network aims to create a robust, cost-effective, and energy-efficient communication infrastructure. It supports diverse IoT applications and enhances decentralization in mining and communication processes.
To access the mining device settings, follow these steps:
- Initially, connect the mining device to a computer using the cable provided with the device.
- Connect the device to a power source.
- Open a web browser and enter the mining device’s IP address, which is typically 192.168.1.1
- Enter the username and password associated with the device.
- Access the network settings.
- Choose “Radio Network.”
- Press the “Discover” button.
- The hotspot name will appear.
- Connect to it easily (no password required).
With that, the mining device is now connected to the blockchain network and ready to be linked to the mining platform.
The mining device is connected to the hotspot by following these steps:
- Connect the hotspot to a power source.
- Hang the hotspot in a high and suitable location.
- Turn on the mining device.
- Access the mining device settings and connect it to the hotspot by selecting the displayed hotspot name.
Once configurations are set, your ASIC miner should be primed for mining. Check the miner’s control panel, usually featuring a mining status page to verify readiness.
The Helium network currently covers most parts of the world, including complete coverage of the United States, Europe, and some regions in the Middle East. Please verify coverage before purchasing from here.
Yes, we ship to most countries worldwide, except those that are currently affected by war or political instability
Please note that we do not currently ship to countries affected by war or armed conflicts, such as Syria, Yemen, Afghanistan, Libya, Somalia, South Sudan, and Iraq. We apologize for any inconvenience this may cause and assure you that this is beyond our control. We hope for a peaceful resolution to these conflicts.
We use DHL and UPS for our international shipments, as they provide reliable and fast delivery services.
We offer bank transfer and cryptocurrency payments for all orders.
Yes, it is possible to track the shipment. We provide tracking information for all orders, which allows customers to track their shipments online and monitor their progress.
No, we don’t offer cash on delivery service at the moment.
Yes, we offer a return policy for our products. If the product is damaged, different from the description, or any tampering has occurred, we are committed to that. Additionally, if a customer is not satisfied with their purchase due to lower-than-expected hashrate or low quality, they can return the product within a certain timeframe for a refund or exchange
Yes, we cover any manufacturing defects or damages that occur during shipping and we will cover the shipping expenses when sending a new device.
- Choose the product and add it to your cart.
- Proceed to checkout and provide all necessary details, including the correct shipping address and payment method.
- Review your order summary and make sure everything is correct.
- Confirm your order and wait for a confirmation email with your order details.
Track your shipment and enjoy your purchase!
- To complete your purchase, payment is the final step. You will have two options: bank transfer or cryptocurrency payment.
- For bank transfer, you will receive the company’s bank details along with your order number to transfer the funds.
- For cryptocurrency payment, you will receive a unique digital wallet address for the transaction, where you will send the invoice amount.
Typically, bank transfers take around 6 to 7 business days, excluding official holidays.
Please send a scanned copy of the bank transfer, along with your order number attached, to the designated email address.
Usually, the confirmation of the digital currency payment transaction is received within an hour, and your order is automatically confirmed.
Of course, we can modify any details in the order after bank transfer payment. In case of non-payment, we advise you to place a new order.
You will receive a power supply based on your country’s standards.
We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
If you order more than 5 miners, you can contact us for special discounts.
Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.
To avoid confusion, we don’t provide a power cord/cable with our miners.
However, you can source power cords/cables locally for your miner.
No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis.
Yes, we ensure our product prices are up-to-date.
Yes, all products listed on the website are available for sale and ready for shipment. Some products are also sold on a pre-order basis.
Pre-order system refers to products that are currently being manufactured and have a set completion date for shipping to customers. Full payment is usually required for pre-orders.
If you want to purchase 5 or more of our products, you can apply a coupon code available on our website. In case there are no coupons available at the time of your order, please send a message to our “Contact Us” section and request a discount coupon, specifying the quantity you want to purchase. We will provide you with a special discount coupon for your account. Please make sure to provide us with your registered email address to apply the discount.
Terms and conditions apply.
No, our prices are inclusive of power supply costs.
The miner prices on our website are listed in US$.
Unfortunately, we used to offer this service before, but currently we cannot afford the shipping costs to 100 countries around the world with the increasing prices globally. Therefore, the actual shipping cost will appear when placing the order based on the weight of the shipment and the country it is being sent to.
Yes, we believe in transparency in our product prices and we do not have any hidden fees associated with mining operations. We do not set our product prices based on demand or profits, but rather put a reasonable commercial margin on manufacturing and work on the principle of increasing sales to grow the business. We distinguish ourselves by quality and reliability
No, we accept payments either, though:
- Cryptocurrency
- Bank Account Transfer
You don’t have to worry about the payment currency being US$. If you want to pay through a bank transfer, you need to inform your bank of the amount you want to transfer in US$. They will make payment as per the current exchange rate as per you base currency/home currency.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
- 59:00 mins (payment through Crypto Currency)
- 10 days from the order booking date (payment through bank transfer).
If you cancel your order before the payments are received, there is no need to worry. Please contact us.
We ensure fast shipping of our products i.e. within 48-72 hours.
Delivery to your doorstep may take an additional two days. For pre-paid orders, the expected shipping time will be listed on the order page.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inHelium of your registered email address and from the ‘My Account’ tab on the website.
Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
Here’s what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the miner’s IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.
You will find the user manual for your device in the support section.
To get technical support, you will need access to the support portal. You can do this by following these steps:
- Go to the technical support section.
- Enter the serial number of your device.
- Enter the email address used when placing the order.
- Log in. You will find all the necessary tools and guides, and you can also contact us for assistance.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.
