Frequently Asked Questions

Returns are not accepted for change of mind or changes in mining profitability. Return, repair or replacement requests are accepted for verified transit damage or confirmed manufacturing defects covered by the applicable 365-day hardware warranty. Contact Support for assessment and written return authorization before sending equipment. The approved remedy follows the After-Sales Terms and applicable mandatory consumer rights.

Choose a product and review its profile, stock status, regional version, connectivity, included accessories, dispatch estimate and warranty. Select any required variation, add it to the cart, enter accurate billing and shipping details, review the policies and enabled payment method, then submit the order.

Basic setup is usually straightforward for users familiar with networking and electrical safety. Industrial Devices still require correct voltage, ventilation or cooling, noise planning, network access, and safe installation.

Helium connectivity is available across the United States, the United Kingdom, Europe, Russia, and most supported international markets. Use our country availability checker to confirm your destination.

Each product page shows its current status. In Stock, Batch Order, Pre-order and Out of Stock do not mean the same thing. Allocation is finalized after cleared payment; use the dispatch estimate shown for the selected product.

Yes. Every miner includes an Ethernet port. If Helium connectivity is unavailable in your country or installation location, connect the device to a standard internet router with an Ethernet cable. The miner will then communicate with the mining pool through the conventional internet connection.

Each product page shows its current status. In Stock, Batch Order, Pre-order and Out of Stock do not mean the same thing. Allocation is finalized after cleared payment; use the dispatch estimate shown for the selected product.

Open Serial Support and provide the model, serial number, order number, firmware version, network or platform, dashboard or app screenshots, power conditions and a clear description of the issue. Never send wallet recovery phrases, private keys or passwords.

The product page lists the power adapter, cable, antenna and other accessories included with that model. Do not assume every accessory is included; confirm the input range, connector and local plug requirements before checkout.

No. Calculator results are illustrative estimates based on current inputs and current market and network data. Coin price, network difficulty, pool fees, electricity, downtime, taxes, shipping and maintenance can change actual results.

For shipped hardware orders, the commercial invoice or required shipping documentation is provided electronically and, where required, with the shipment. A copy of the invoice will also be sent to your registered email address, and once the order is completed, you will be able to download the invoice as a PDF directly from your account. Where applicable, the device serial number will be added once the specific unit has been allocated or dispatched.

Review the website for current stock, supported regions, product manuals and firmware releases. You can also subscribe to product updates when available.

Where an adapter or cable is included, the available variation or confirmed destination determines the compatible option when possible. Always verify the device input voltage, connector and local electrical requirements before installation.

Yes. ASIC hardware prices can change with manufacturer pricing, inventory, network economics, currency, and logistics costs. The current product page and confirmed quotation contain the applicable price.

Available payment methods: Bank transfer, Visa / Mastercard, Bitcoin (BTC), USDT on TRON (TRC20). Select an available method at checkout and follow the payment instructions for your order.

You may use a compatible wallet or exchange that supports the exact asset and network requested. Confirm the address, network and amount before sending. Blockchain transfers are not automatically reversible, and an incorrect asset, network or address can cause permanent loss.

Eligible manufacturing defects are covered after diagnosis and inspection. The remedy may be repair, an eligible part, replacement or another remedy under the Repair Policy and After-Sales Terms.

Exclusions may include unauthorized firmware or hardware changes, unsuitable power, incorrect installation, misuse, operation outside published temperature or humidity limits, liquid exposure beyond the stated IP rating, poor return packaging and damage not caused by an eligible defect.

No. A change in profitability, coin price, network difficulty or normal performance variation is not by itself a product defect. Return and remedy eligibility depends on condition, authorization, the applicable terms and non-excludable consumer law.

With delivery, the physical miner is shipped to you. With hosted ownership, you purchase and retain ownership of eligible physical hardware while it is operated under a hosting contract. Your contract and account record the applicable device and service.

The activation target is within 1 business day after confirmed payment and completion of required contract details, subject to allocation, installation readiness and the Hosting & Cloud Agreement.

Hosted mining fees include the disclosed electricity rate, management fee, and pool fee. Hardware setup and deployment are included with zero setup fees.

The fees shown in your accepted Hosting Agreement remain fixed for the active contract term unless the agreement expressly provides otherwise. Any renewal pricing is disclosed before renewal.

The fees shown in your accepted Hosting Agreement remain fixed for the active contract term unless the agreement expressly provides otherwise. Any renewal pricing is disclosed before renewal.

My Account provides the full contract record: real-time and historical hashrate data, the mining pool associated with your contract, gross production, applicable fee deductions, including electricity, management, and pool fees, daily net settlement records, registered payout wallet, transaction references, downtime adjustments, and dispute requests.

The service target is 99% as defined by the Hosting & Cloud Agreement. Planned maintenance, customer-caused issues, pool or network events and qualifying external events are handled under that agreement.

You may request shipment, review a buyback offer or renew hosting under a new accepted term. Storage is free for 90 days after expiry; after that, $30 per device applies for each 30-day period following the required notices.

Hosted mining includes customer ownership of eligible physical hardware. Cloud mining provides only the selected algorithm or coin, hashrate and contract duration; it does not give ownership of a miner, serial number or residual hardware value.

Cloud-mining contract duration depends on the plan you select. Available options may include monthly plans and 365-day plans, as well as any other duration clearly shown on the relevant product page.

The selected contract duration, coin or algorithm, and hashrate will be confirmed in your order before activation.

The activation target is within 1 business day after confirmed payment and completion of required details. If activation exceeds the policy threshold, the remedies in the Hosting & Cloud Agreement apply.

Gross output is based on the allocated hashrate and applicable mining results. The dashboard then shows electricity and each disclosed fee or adjustment to reach net output. Network difficulty, coin price and pool results can change output.

No. Cloud-mining income is not guaranteed.

Mining returns can change over time depending on factors such as network difficulty, cryptocurrency prices, mining performance, pool results, electricity costs, applicable fees, and overall market conditions.

Any profitability or income figures shown on the website are estimates based on current conditions and should not be considered a guarantee of future earnings.

Applicable operating fees are deducted daily and displayed in the account dashboard through the mining pool associated with the contract. Net settlements are transferred monthly to the customer’s registered wallet to reduce the impact of on-chain transaction fees.

Payout and disbursement schedules differ depending on the service model:

• Hosted Mining: Net mining profits are calculated, reconciled, and disbursed daily directly to the customer’s registered external cryptocurrency wallet after daily operating deductions (electricity, management, and pool fees), subject only to standard nominal on-chain network transfer fees.
• Cloud Mining: Operating fees are deducted daily and displayed in the dashboard through the mining pool. Net earnings accumulate daily and are disbursed on a scheduled monthly cycle to the customer’s registered wallet to protect smaller hashrate allocations from frequent network transfer fees.

Any eligible post-activation refund is calculated pro rata under the Hosting & Cloud Agreement after deducting consumed service and permitted non-recoverable amounts. A pre-activation cancellation follows the applicable order and activation rules.

Open the settlement-dispute request from the relevant contract or contact support with the contract, period and disputed calculation. Continue using the current wallet and account details while the written review is pending.

Use suitable rated power, Ethernet, ventilation or approved cooling and the model manual. Locate the device using Find My Miner or a network tool, then configure the supported pool and wallet. Follow electrical and environmental limits.

Use suitable rated power, Ethernet, ventilation or approved cooling and the model manual. Locate the device using Find My Miner or a network tool, then configure the supported pool and wallet. Follow electrical and environmental limits.

Provide the serial number, model, order number, dashboard screenshot, kernel log, pool status, network details, temperatures, power conditions and a short video if requested. Do not send wallet private keys or passwords.

Use Firmware Downloads and select the exact model, hardware revision and regional version. Install only verified firmware, confirm the checksum where provided and follow the release instructions. Back up required settings before updating.

Checkout availability depends on the order type. An account is recommended for order history, device records, support cases and wholesale quotations. Always use accurate contact information that you can access.

Identity or business verification is not routinely required. Limited verification may be requested where reasonably necessary for a refund to a different bank account, suspected fraud, account protection, payout validation, or compliance with a specific legal obligation.

Order information may be shared only with authorized company personnel and service providers that need it to process payment, prevent fraud, fulfil delivery, provide hosting or technical support, and comply with applicable law. See our Privacy Policy for details.